Product return

The return of products is accepted according to the terms and conditions mentioned below and are in accordance with the provisions of GEO 34/2014 regarding consumer rights within contracts concluded with professionals, as well as for the amendment and completion of certain normative acts.

Products that are the subject of orders concluded online can be returned, without giving any reason, within 14 days from the date of their receipt; before the expiration of the withdrawal period, the consumer has the right to withdraw from this contract, without having to justify the withdrawal decision and without incurring any costs other than those provided for in art.13 paragraph (3) and art.14 of GEO No.34/2014, within 14 calendar days starting from the day he takes physical possession of the product.

In the case of legal entities (they do not have the status of consumers), we reserve the right to accept the return of the products and to set up their value as a down payment for future orders or to not respond to the return request.

Return costs are borne by the consumer.

The cost of shipping is the responsibility of the customer, and in case of return, the shipping fee paid upon delivery is not refunded. Considering the provisions of Law 249/2015, as updated, in order to meet the objectives of Art. 14, products are returned only in their original packaging.

The returned product must be in the same condition in which it was delivered; Products delivered in good condition and with all accessories and which were returned defective or with missing accessories are not included in the return procedure. These products are subject to warranty and are resolved as such.

The consumer is only responsible for the diminished value of the products resulting from their handling, other than what is necessary to determine their nature, characteristics and functioning, according to art. 14, paragraph 3 of GEO 34/2014.

The return procedure does not include equipment purchased by legal entities, equipment purchased by legal entities and individuals that is not available in stock and was brought on special order by the customer, as well as equipment purchased directly from our headquarters by both individuals and legal entities for which there is no related online order.

The Seller shall reimburse the value of the product within a maximum of 14 (fourteen) calendar days from the date on which the Consumer informs ELTEK Multimedia of his decision to withdraw from the contract and accept the return. ELTEK Multimedia may postpone the reimbursement of the value of the product until the receipt of the product sold or until receipt of proof that it was shipped, if ELTEK Multimedia has not offered to recover the product itself (the most recent date will be taken). The amount of money related to the returned products will be refunded after checking the products after mutually agreeing on the refund method or according to legal procedures.